Privacy Policy

Who we are

Nature Street is a trading division of Barnes & Bloom, an Australian gardening and landscaping business. In this policy "we", "us" and "our" refers to Barnes & Bloom operating as Nature Street.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Contact: info@barnesandbloom.com.au

Information we collect

We collect personal information only when you choose to provide it through our enquiry form. This may include:

• Full name
• Email address
• Phone number
• Suburb and council area
• Nature strip dimensions and garden style preference

We do not collect sensitive information (as defined by the Privacy Act) and we do not collect payment details through this website.

How we use your information

We use the information you provide to:

• Respond to your enquiry and provide a project estimate
• Communicate with you about our services
• Process your Plan & Permit application or installation booking

We will not use your personal information for any purpose unrelated to your enquiry without your consent.

Cookies and advertising

This website may use cookies and similar tracking technologies, including the Meta Pixel (formerly Facebook Pixel), to understand how visitors interact with our site and to show relevant advertising on Meta platforms (Facebook and Instagram).

The Meta Pixel may collect:

• Pages visited and actions taken on this website
• Browser type, IP address, and device information
• Information about ads you have seen or interacted with

This data is processed by Meta Platforms, Inc. in accordance with Meta's Privacy Policy. You can opt out of interest-based advertising at any time via your Facebook Ad Preferences or through the Your Online Choices tool.

This website also loads fonts from Google Fonts. Google may collect limited technical data (such as your IP address) when fonts are served. See Google's Privacy Policy for details.

Third-party service providers

We use the following third-party services to operate this website:

• Web3Forms — processes form submissions and delivers enquiries to our inbox. Data submitted through the enquiry form passes through Web3Forms' servers. See their Privacy Policy.
• Meta Platforms — advertising and analytics via the Meta Pixel (see above).
• Google Fonts — web font delivery.

We do not sell your personal information to any third party.

Storage and security

Personal information submitted through our enquiry form is delivered directly to our business email inbox and stored within our email system. We take reasonable steps to protect your information from misuse, loss, and unauthorised access.

We retain enquiry information for as long as is necessary to respond to your request or fulfil a service engagement, after which it is deleted or de-identified.

Your rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Ask us to correct information that is inaccurate, out of date, or incomplete
• Request that we delete your personal information
• Complain about how we have handled your information

To exercise any of these rights, contact us at info@barnesandbloom.com.au. We will respond within a reasonable timeframe (typically within 30 days).

If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. The current version will always be available at this URL. The "Last updated" date at the top of this page indicates when it was last revised.